Bunnik Tours is excited to announce that they have won the Excellence in Customer Service at the 2012 BRW Private Business Awards.
The BRW Private Business Awards are one of the most recognised and respected awards in the Australian private sector that formally recognise the outstanding achievements of Private Businesses and acknowledge the valuable contribution they make to the Australian economy.
The award acknowledges Bunnik Tours ongoing customer commitment since the Egyptian Revolution.
Bunnik Tours Managing Director, Dennis Bunnik, immediately flew to Cairo at the start of protests in Egypt in January 2011 and subsequently ensured that all Bunnik Tours clients returned safely to Australia when the revolution erupted.
Dennis says, “As a family owned and operated company, our clients are like family and we felt it essential to have a senior manager on the ground to not only reassure our clients but to also help with the changes to their itineraries. We wanted to ensure our clients had the most up to date and accurate information available and as such the decision was made for me to travel to Cairo.”
When Bunnik Tours recommenced tours to Egypt six weeks after the revolution Bunnik Tours founder Marion Bunnik was based in Cairo for 3 weeks to travel with and reassure passengers.
“Our operation during the Egypt revolution period was a massive team effort which included rescheduling the travel arrangements for some 700 Bunnik Tours clients’, said Dennis Bunnik. ‘It was a massive team effort both in Australia and Egypt and this award is wonderful recognition for all our staff involved.”
Since the revolution Bunnik Tours has been working to restore confidence in the Egyptian travel market. This continues today with company owners Sacha, Marion and Dennis Bunnik currently in Cairo for a series of planning meetings for the coming high season.
“Egypt is an iconic travel destination that has captured the hearts of travellers for well over 1,000 years. The power of walking in the footsteps of the ancient pharaohs is an incredible experience,” said Dennis Bunnik.
“The tourism industry is now starting to show strong signs of recovery with monthly increases in both visitor numbers and enquiries. Currently European visitors are leading the way with strong bookings for the coming high season. Enquiries and forward bookings from the USA have also increased significantly since the recent relaxing of the US Government’s travel advisory for Egypt.”
“We are delighted to be in Egypt when this award was announced as we have been able to share it with our team in Cairo.”