A recent survey has found there has been a significant increase in concern from tourism operators about the shortage of skilled labour in the tourism industry.
The TTF MasterCard Tourism Industry Sentiment Survey conducted by the Tourism and Transport Forum (TTF) revealed that the shortage of skilled workers is the second biggest concern among tourism operators.
TTF chief executive John Lee said that sourcing and maintaining good staff can be very challenging.
“Tourism cannot compete with the wages being offered by the mining sector, and there are thousands of unfilled tourism jobs around the country as a result,” Mr Lee said.
Mr Lee said as of the 1 July 2012, tourism operators would be able to employ seasonal labour from Pacific countries and East Timor, which should help the situation.
The survey also reveals that 90 percent of tourism operators predict that Asian business will become increasingly important to their business.
“Tourism businesses must continue to develop products and service standards to meet the demands of Asian visitors, who account for 41 percent of all international visitors and 49 percent of spending in Australia,” Mr lee said.“It is also vital that we deliver a great experience for first time visitors from Asia, as they are the repeat visitors of the future, and repeat visitors account for almost two-thirds of international visitation to Australia.”
Source = e-Travel Blackboard: S.P