Hahn Air has extended its insolvency insurance to give compensation rights to passengers left stranded by an insolvent airline. In cooperation with Allianz Global Assistance, Hahn Air Securtix® reimburses costs that arise in the event of the operating airline declaring bankruptcy. This service is available at no extra cost to Hahn Air customers.
From 2 April 2012, stranded passengers will not only be fully reimbursed for the original ticket but also paid the difference between the original and the new ticket price worth up to €125. In addition, Hahn Air’s extended insurance covers the costs of meals and hotel accommodation up to €75 and other expenses like transfers and phone calls up to €50. For their extra work related to any claim approved by Allianz Global Assistance, travel agencies will receive compensation from Hahn Air, which the company pays extra within its unique initiative.
Every passenger is eligible for compensation as long as their ticket was issued on an HR-169 e-document for flights with any of Hahn Air’s 250 partner airlines. Additionally, the passenger needs to be affected by the consequences of the insolvency within 24 hours before departure or during a round-trip where the first coupon has already been used.
For a long time Hahn Air has been calling for a mechanism to protect passengers against airline insolvency. Hahn Air believes that only airlines with comprehensive insurance coverage should be allowed to sell their flights through travel agencies in Europe.