Garuda Indonesia named best international airline twice in a row


The ‘Garuda Indonesia Experience’ earns airline Roy Morgan’s Customer Satisfaction Award for February

Garuda Indonesia, Indonesia’s national carrier, has been recognised as ‘Best International Airline for February 2012’ in Roy Morgan’s Customer Satisfaction Awards, an accolade the airline was recently honoured with for the month January 2012.

Bagus Y. Siregar, Senior General Manager Australia/SWP Garuda Indonesia commented: “We are honoured to receive this award for the second time this year and it encourages us to maintain the high standards we have implemented as we progress towards becoming one of Asia’s leading airlines.”

The Customer Satisfaction survey conducted by research company Roy Morgan, ranked Garuda Indonesia ahead of other leading airlines such as Singapore Airlines, Emirates and Air New Zealand with a monthly satisfaction score of 91 per cent. The recent awards recognise the success of Garuda Indonesia’s Qantum Leap program which includes the revitalisation of the airline’s existing fleet and the introduction of The Garuda Indonesia Experience, the carrier’s service concept that offers a uniquely Indonesian level of service on the ground and inflight. Garuda Indonesia will continue to invest in enhancing its service offerings in order to become a five star carrier by 2015.

For further information, please refer to the Roy Morgan release (also available online:

Source = Garuda Indonesia
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