A recent survey of business travellers revealed that ‘responsive service’ that provides options and is easily accessible is what corporate travellers are seeking from their travel managers.
The recent customer survey conducted by Flight Centre asked their clients what they felt were the most important service attributes, out of nine options.
FCm Travel Solutions global leader Gregory Lording said the fact that companies want responsive service makes sense as there is “no one size fits all” when it comes to corporate travel management.
“Travel managers need to have a positive attitude and proactive approach to client servicing and solving travel challenges.
“The dynamic nature of the travel industry means travel managers need to think on their feet, and react quickly and intuitively to ensure their client’s needs are met,” Mr Gregory said.
Source = e-Travel Blackboard: S.P