12th annual C.R.U.I.S.E Service Awards

Photo courtesy of Princess Cruises

Princess Cruises marked the end of the Alaska season with their traditional shipboard awards ceremony last week.

As the longest running customer service program in the cruise industry, the C.R.U.I.S.E (Courtesy, Respect, Unfailing in Service Excellence) program recognises the role that Princess’ tour partners play in enhancing passengers’ experiences.

The Alaska awards began in 2000 with winners selected from the many Alaska and Pacific Northwest shore tours available for Princess guests and determined primarily via guest surveys.

“It’s always gratifying to recognize these local tour operators who go above and beyond to provide our passengers with unforgettable experiences in Alaska and British Columbia,” said Jan Swartz, executive vice president Princess Cruises.

“We know that a passenger’s time in port and their activities while on land are a significant part of their cruise experience, especially in such an exciting place as Alaska and the Pacific Northwest.”

Juneau:
Co-Shore Excursions:
Helicopter Glacier Trek, NorthStar Trekking
Taku Glacier Lodge Flight & Feast, Wings Airways and Taku Lodge
Tracy Arm Fjord & Glacier Explorer, Allen Marine Tours
Co-Tour Guides:
Joe Pawelek, Gold Rush Tours / TEMSCO Helicopters
Stacy La Mascus, Gastineau Guiding Company
Dock Representative:
Nathan Barzee, Allen Marine Tours

Ketchikan:
Co-Shore Excursions:
Back Country Zodiac Expedition, Ketchikan Outdoors
Bering Sea Crab Fishermen’s Tour, Commercial Fishing Adventures
Rainforest Canopy & Zipline Expedition, Alaska Canopy Adventures
Co-Tour Guides:
Annie Bauer, Snorkel Alaska
Rob Holston, Lighthouse Excursions
Dock Representative:
Jill Gates, The Great Alaskan Lumberjack Show

Skagway:
Co-Shore Excursions:
Glacier Discovery by Helicopter, TEMSCO Helicopters
Golden Glassblowing Experience at Jewell Gardens, Jewell Gardens
Heli-Hike & Rail Adventure, Packer Expeditions
Co-Tour Guides:
Matt Hall, Alaska Icefield Expeditions / TEMSCO Helicopters
Matt Hayashida, Gold Rush Sled Dogs / Klondike Gold Fields
Dock Representative:
Julie Martin, White Pass & Yukon Route

Vancouver:
Shore Excursion:
City Sights & Capilano Canyon Walk, Rockwood Adventures

Victoria:
Shore Excursion:
City Highlights & High Tea at the Empress Hotel, TMS Gateway Tours

Whittier:
Shore Excursion:
Kayaking in Prince William Sound, Alaska Sea Kayakers
Source = e-Travel Blackboard: N.A
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