Toga Hospitality CEO, Rachel Argaman has revealed that she worked incognito for the upcoming Australian version of the hit television series, Undercover Boss.
Argaman made the revelation to over 200 Toga Team Members who then discovered that their boss has been ‘scrubbing, cooking and cleaning’ at Vibe Hotels, Medina Apartment Hotels and Travelodge Hotels to find out how their company could be improved.
A familiar face among Toga Hospitality’s 51 hotels, Argaman had to be heavily disguised during her time as an Undercover Boss.
The experience gave Argaman the unique opportunity to get to know more about her staff and to hear some home truths about the business.
Argaman said: “Companies don’t succeed; people do – at Toga Hospitality, we follow this as our mantra.
“The reason I wanted to be involved in Undercover Boss was to look at our business through the eyes of our Front Line Team.
“This was a true learning curve! I had lots of fun and have learnt vital lessons which will translate into real solutions for our business and our people so that we can better serve our guests, and our team!”
Network Ten’s Chief Programming Officer, David Mott said: "I’m delighted with the local production of Undercover Boss…Our CEOs have been extraordinary in giving of their time.
“I know this has been a life changing experience for them. What we have here is something quite special that Australians will love and embrace."
A number of other companies are set to take part in the new Australian series including: Domino’s Pizza Enterprises, Boost Juice and Veolia Environmental Services Australia.
Undercover Boss Australia starts on Monday 18 October at 8.30pm on TEN.
Source = e-Travel Blackboard: C.F